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Terms and Conditions

Privacy Policy

The privacy of our customers is extremely important to Flying Saucers. For that reason, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of internet retailers. This privacy policy details the practices we apply to our website. Specifically the privacy policy defines the way that we collect information about you and how that information is handled and used.

Flying Saucers (including all employees of Flying Saucers) will only collect information from you for the following reasons:

  • to register for online shopping at the Flying Saucers website;
  • to add to our customer database to inform you of special offers, promotions and news via email or post.

Flying Saucers (including all employees of Flying Saucers) will NOT:

  • collect "Personal Information" like your name, e-mail, postal address or telephone number without your knowledge and permission;
  • disclose your Personal Information to third parties unless you have specifically authorised us to do so;
  • We will take all reasonable steps to ensure that any information collected will not be disclosed to any unauthorised person or organisation.
  • We will not disclose any "Personal Information" about you to a person, body or an agency that is not entitled to obtain this information.

Flying Saucers do not share your details with any third party companies. Any exceptions to this are defined below under 'Exceptions'.

Exceptions

Flying Saucers do have to share certain "Personal Information" to courier companies for the purposes of delivering orders. Such companies may not use your details for any other purpose other than deivery of items ordered from Flying Saucers.

In order to purchase products through the Flying Saucers website, you have to register your "Personal Information" ; you do however have the right to choose not to receive emails or post from us that is not related to your orders or enquiries.

Your information is held by:

Flying Saucers
2B Balm Street
Newmarket
Auckland 1023
New Zealand

Email: [email protected]
Phone: 09 522 6894
Fax: 09 522 6893

Pricing Policy

All prices stated on the Flying Saucers website are in New Zealand dollars and include GST. Customers registered as delivering to an overseas address will be presented with all prices exclusive of NZ GST when logged in. GST will not be charged for all deliveries outside of New Zealand. All prices on the Flying Saucers website are consistent with prices offered in all Flying Saucers stores. Alternative prices on the website are offered in Australian dollars (AU$). All prices in Australian Dollars are an estimated value based on an estimated exchange rate. Customers should consult current exchange rates for an accurate price conversion.

Delivery Policy

All delivery charges are calculated depending on delivery location within New Zealand or overseas. Delivery charges are added to your order before you are requested to enter your credit card details. The full amount of the order including delivery charges will be displayed before and during the credit card authorisation steps.

Flying Saucers supports delivery to all locations in New Zealand and most locations overseas. The delivery time within New Zealand is anticipated to be within 2-4 working days unless a specific item is out of stock in which case you will be notified via your chosen means of communication. Overseas delivery is anticipated to be within 10 working days. Some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this. In many cases delivery may be earlier than these times.

All deliveries within New Zealand are made by courier. Various means may be used for overseas delivery depending on the location.

Flying Saucers reserves the right to cancel any orders to Post Office box addresses or any address we deem suspicious.

Shipping details must include a street address and daytime telephone number. Your order cannot be dispatched if these details are missing. All orders are dispatched from Flying Saucers during normal New Zealand business hours.

Our delivery charges are as follows:

Within Auckland$5.00
Rest of North Island$7.00
South Island$10.95
Australia$25
Rest of the World$50

Note that higher charges may apply for larger/heavier items or multiple items and also for deliveries to some rural and remote areas within New Zealand and Overseas. We will advise you by your chosen means of communication when you place your order if a higher delivery charge is required. Goods will not be sent without your approval first should the delivery charge change.

Import Duties

If shipping overseas, you may be subject to import duties, taxes and customs clearances levied by your country or other overseas authority once a shipment reaches your country, these charges are not included in the price. You should contact your local customs office for further information on applicable duties, taxes, restrictions, and fees.

Returns Policy

Flying Saucers Online are committed to providing the best quality products to our customers. If you are not satisified with your purchase from the website, you must return the goods within 14 days of purchasing for a full refund (excluding Jewellery items). The goods must be returned in their original packaging and in their original condition.

If "non-faulty" Jewellery items are returned within 14 days, with proof of purchase provided, an exchange or credit note will be given. If any goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

To return any product purchased from the website please visit your nearest Flying Saucers store with a copy of your receipt/invoice. If you cannot access one of our stores then please call Flying Saucers Newmarket Branch on 09 522 6894 and we will advise you on how best to return the goods to us.

Please note this Returns policy applies to purchases made from Flying Saucers Online store only.

Gift Certificates

All gift certificates purchased on the Flying Saucers website can only be used to purchase gifts from the website. Gift certificates purchased from the Flying Saucers website CANNOT be used in Flying Saucers stores.

Site Usage Terms

The Flying Saucers Site and all content provided within it is made available for the purposes of online shopping with Flying Saucers and the provision of information regarding Flying Saucers products.

Reproduction of any images and text on this site for any other purposes is strictly prohibited.

All images and any textual content on the Flying Saucers website is copyright © Flying Saucers 2016.